Unit 19 P1,2-

In this assignment I am going to discuss how my team was formed and who my team consists of. A team is a group of people with a common goal to complete a job or task. My team was formed by us choosing who we wanted to be in our team, I chose to be in a team with Alban, Mohammed, Mary and Benedict, we all have a set of skills that allow us to work cohesively in a team together. Together we came up with the team name of Sweet Tooth.

 I am going to talk about the different types of teams and the benefits of teams for an organisation. Teams work together to accomplish a common goal, people use teams to come together and accomplish tasks.  There are 4 different teams which are formal, informal, temporary and permanent,

Formal teams are teams that have been set up  by the organisation with the purpose of achieving specific objectives. There will often be rules and guidelines about when the team should meet up and some form of leadership structure.

Informal teams are a group of individuals that are not officially set up by an organisation, that sees the benefit of working together to achieve given purposes. They are usually less highly structured and rule-bound than formal teams.

Temporary teams are set up for a short period of time to complete a task, they come together to agree on a team plan, then the split up when the project is completed. Whereas permanent teams perform on a permanent basis and are not dissolved once the task is completed.

I would describe my team as a formal team as we have team meetings to discuss group plans

 An example of a team that I am going to explore is Greggs which is a bakery shop. Greggs is a formal team, which is formed by a senior team member and several other team members. The role of the senior team member is all about supporting with the management of the shop and making sure that everything runs smoothly, the team members are the people that make the place what it is, they are the people that make sure the food is prepared to the highest standard and serve customers in  a professional and efficient way. The staff all work together to support each other and share skills with each other to get results which is a successful efficient store.

There are many benefits of teams for an organisation, some of them are it reduces alienation, teams help to break the organisation down into more friendly components

In this part of the essay I am  going to explain how to build a cohesive team that performs well. Cohesive means sticking together as a team. There are several factors that help to make cohesive teams which is firstly understanding the teams strengths and weaknesses, this will help allocate work to peoples abilities and establish clear roles within the group. Secondly, establishing team objectives, this will allows everyone in the team to understand what they are trying to achieve. Thirdly the team should support each other, as teams that support each other can quickly move on from obstacles they are facing together and lastly being able to deal with team conflicts, teams often have disagreement and personality clashes so issues should be addressed quickly to avoid negativity in the team.

There are different theories about how to  build teams for example Meredith Belbin, his team theory is useful as they are used to identify peoples behavioural strengths and weaknesses in the workplace. He identified eight major roles, and argued that teams work particularly effective when they consist of members who are able to play all of these eight roles, these eight roles include;

1)The chair who coordinates the team efforts and ensure all resources are used effectively when achieving goals

2)The shaper sets the objectives and guides the team towards completing the task

3)The plant is the creative 'ideas' person

4)The monitor-evaluator analyses problems and evaluates progress.

5)The resource-investigator is good at making outside contacts and reporting developments outside the organisation

6)The company worker is practical, loyal and task orientated

7)The team worker is caring and every person orientated, they keep the team together and improves communication within the team.

8)The finisher maintains momentum and ensures the completion of the task.

Unit 19 P3, P4, P5 
Skills audit 

Personal Audit
Name:	Na’Rae Watson

Vocational Skills / Work Related Experience

Name of Workplace	Type of Job [e.g. part-time, voluntary, work experience, full-time Etc.]	When did you do the work-related job? [start date and end date]	What were your main tasks?	Who was your line manager or supervisor?
Estate Agent – Harlesden Heights	Work Experience	June 2012	-          Answering the telephone -          Keeping the store tidy -          Filing -          Putting customers details into the computer	John Smith
Hairdressers- Ego	Work Experience/ Part-time work	February-March 2015	-          Washing hair -          Answering telephone -          Making appointments -          Keeping the store tidy -          Greeting customers	Andrew Louizou

Identify a skills gap/Academic Skills / Qualifications

Name of Award / Qualification	When did you achieve the qualification?	Where did you achieve the qualification?	What skills and qualities did you gain from this qualification?
GCSEs- English, Science, Business Studies, Spanish, ICT, RE	August 2012	Twyford C of E High School	-Essay writing skills -revision skills -Communication skills
BTEC Level 3 photography	August 2014	Westminster Kingsway College	-Creative skills -Team work skills
A Levels- English	August 2014	Westminster Kingsway College	-analytical skills -essay skills -vocabulary skills

Vocational Skills / Practical Qualifications

Name of Award / Qualification [e.g. first aid certificate and sporting achievements]	When did you achieve the qualification?	Where did you achieve the qualification?	What skills and qualities did you gain from this qualification?
Ballet Certificate	2003-2014	Beverly’s Schools of dance	-Confidence skills -Team skills -Social skills
Personal Skills

Identify how aware are you about your appearance and dress codes?

Identify how aware you are about positive body language

With my appearance and dress code, I always make sure that I am appropriately dressed when I’m at work or at college. I like to dress smart when I’m at work as I know that I am in a professional working environment. I was taught that I should always dress smart and appropriate at secondary school as they were very strict on our uniform. I am aware that they taught us this so that when we go to job interviews in the future I know the suitable dress code I should have.

I am well aware of positive body language. I know that in order to show good body language I should always: Have good posture to show confidence Speak clearly so that I am understood by others Eye contact with the person I am talking to

Inter-Personal Skills

Outline how well you get on with people.	How well do you get on with people in a professional environment?
I get on with people very well as I am an outgoing person and I find it very easy to talk to new people, even when I am in a new environment. I make sure that I display the same standards of behaviour that I expect from other people.	I get on very well with people in a professional environment. I communicate well with people that make it easy for to talk to others in a formal manner, and I am also able to show them respect. I make sure that I follow procedures and codes of conduct.

Behaviour

Give an example [if any] of how you have had a problem due to unacceptable behaviour.	Show how you have [or would] change your behaviour to better suit the situation.
An example of unacceptable behaviour is bullying so this could be aggressive, offensive or abusive actions or behaviour An example of when I’ve shown unacceptable behaviour is when I’ve spoken when a teacher is talking, which shows disrespect to the teacher	I changed the situation by realising that it is rude to talk over someone when they are talking. I also put myself in my teacher’s shoes and thought of how I would feel if someone was talking over me. I also insured that I did not sit next to people who I will get distracted by.

Interests

Name of Interest	What skills have you gained from your interest?
Play flute	I learnt how to play the flute in primary school, the skills I gained from this was musical skills and confidence skills as I performed in front of people.
Dance	I did ballet for 11 years and the skills I gained form this was also confidence skills and performance skills. I had to be confident in order to be entered for exams and to perform in front of people.
Reading	The skills I have gained from reading is an increase in vocabulary and it also improves my analysing skills as some things I read are analytical.

Agenda- materials- promotions- equipment

Time- 45mins

IN- Mk, Narae, Alban, Mary

Absent- Ali, Beni

•    Materials 


•   Cups from Starbucks for free so we can save money 


•   Tissues for free as well. 

 


•   How we shall promote the service?

•   Posters, leaflets, 


•   Alban- will make the poster 


•   2 leaflet showing the menu and prices that will be displayed on the table. 


•   Alban- logo      

 


•   Equipment- 


Blender are group members will bring the blender.

Agenda- Logo

Time-26mins

IN-Mary, Alban, Narae, Beni

Absent- Ali, Mohamed

What we discussed and what has been agreed.

We discussed the Colors of the logo, and how it should like on the poster and how it would suit the name of are event “sweet tooth”

We decided to choose a pink and white color scheme to much are sweet theme and we also wanted to add a tooth with icing on it, which looked like a cupcake so that it meets are scheme.

Agreed on this as a group, individual responsibilities are set:

·        Alban to create logo

·        Mary to do ask the public if they like it

·        Narae to gather the information in

·        Beni to analyze the results and see if we need to improve the logo or not.

Agenda-  Refreshment.

Time- 28mins

IN-Mary, Alban, Narae, Beni, Mohamed

Absent- Ali,

What we discussed and what has been agreed.

We discussed the types of services we want to sell at are event, the types of services

-      Milkshakes

-      Cupcakes

-      Mini deserts

-      Soft drinks

Decided to chose 2 out of the list but it was depending on the results we got from the questionnaire we will make,

Agreed on this as a group, individual responsibilities are set:

·        Narae questionnaire.

·        Alban and Mohamed to give out the questionnaire

·        Beni to gather the information in

·        Narae to analyze the results and see if we need to improve the logo or not.

Agenda- responsibilities

Time-13mins

IN-Mary, Alban, Narae, BenI, Ali, Mohamed

What we discussed and what has been agreed.

We discussed the responsibilities of the each member for the event. Which we all Agreed on this as a group, individual responsibilities are set:

Milkshakes

Alban

Mohamed

Ali

To sell milkshakes

Decorations

Cupcakes

Narae

Beni

Mary 

Agenda- Refreshment.

Time- 53mins

IN-Mary, Alban, Narae, Beni, Mohamed , Ali

What we discussed and what has been agreed.

We discussed the types of event; we want to do at the college.

-      PlayStation

-      Music

-      Games

-      Selling services

As the conversation went on we were discussing on the advantages of the events above and as a group we decided to vote and do selling services.

Agreed on this as a group,

·        Narae

·        Alban

·        Mohamed

·        Beni

·        Mary

·        Ali

Agenda- price 

Time- 42mins

IN-Mary, Alban, Narae, Beni, Mohamed

Absent- Ali

What we discussed and what has been agreed.

We discussed the pricing of each services, and how much everything is going add up.

Agreed on this as a group, individual responsibilities are set:

·        Mary to also look at cheaper products.

·        Alban and Mohamed to also look at cheaper products

·        Beni to buy cheaper products

·        Narae to look at cheaper products

Unit 19 M1
In this part of the assignment I will be comparing the roles of the different members of the team. I will be describing the advantages and disadvantages of three Belbin roles including coordinator, shaper and plant.
Belbin's team roles are used to identify peoples behavioural strengths and weaknesses in the workplace. This information can be used to build productive working relationships, select and develop high-performing teams, raise self-awareness and personal effectiveness, build mutual trust and understanding and lastly aid recruitment process.

Co-ordinators are the ones who take on the traditional team leader role and have also been referred to as the chairmen. These people fill the role of negotiators within the team and they are flexible and diplomatic. The advantages of having a co-coordinator in a team is that they are calm and good-natured and they delegate work effectively. The disadvantages are they may delegate away too much personal responsibility, leaving them with little work to do. Mary and Alan were the team coordinators, they were to confident and mature individuals so we though they were best suited for the role.

A shaper are people who usually challenge the team to improve. The shaper is the one who shakes things up to make sure that all possibilities are considered and that the team does not become complacent. The advantage of having a shaper in a team is that they often see obstacles as exciting challenges and they tend to push others when they feel like quitting. The disadvantage is that they may be argumentative, and they may offend peoples feelings. Benedict and I had the role of the shaper, we have the drive and courage to overcome obstacles.

A plant is the innovator who comes up with new ideas and are able to solve difficult problems. The advantage of having as plant In a team is that they are creative and when it comes to contributing ideas and they are also imaginative. The disadvantages are their ideas can be impractical at times and they may also be poor communicators. Ali and Mohammed had this role as we all agreed that they were the most creative people in our tem.
http://www.belbin.com/rte.asp?id=8
http://www.mindtools.com/pages/article/newLDR_83.htm

Unit 19 M2
In this part of the assignment I am going to compare the effectiveness of Sweet tooth and my work place (Ego hair salon). I will analyse and compare the key elements of effective team operation between the two teams.
 

The leadership within Ego is very structured. The leader is the owner/manager of the salon. We are given a clear set of rules out and he delegates all my responsibilities. As a leader he is firm but delegates task out equally and treats everyone the same in my workplace. He is the only one who can make decisions in the workplace. Sweet tooth leadership is structured just like Ego we have a team leader, however no one really showed any management skills as everyone had their own job role which we were each responsible for. We were all allowed to contribute idea into the group and everyone’s idea was taken into consideration

The team performance in Ego  is very effective we all work together and help each other out and has a good performance overall. We have a lot team spirit which helps us work effectively together and get tasks done. In sweet tooth I felt that we were able to get jobs done, however I think we lacked the team spirit ego had. I think if we had team spirit we would have been able to motivate each other more and our event would have been more successful.

Sweet tooth were cohesive we all got on well with each other which allowed us to work together and avoided arguments. There were rarely arguments unless we were debating over a subject which needed discussion but then we came up with the rules that there would be no shouting in the group and everyone had to talk one at a time in order to get everyone’s point heard. We would also motivate each other as well trying to push our business to success. In ego we all stick together and help each other out when needed, we all make an effort to keep our work ethics on the same level.

In conclusion I have compared the effectiveness of ego and Sweet tooth.

 Unit 19 P6/D1

In this part of the assignment I am going to evaluate the teams overall effectiveness in meeting its objectives and my contribution to achieving these goals. I am also going to make recommendation's for improvements.

Firstly when my team came together for the first time we all knew each other but most importantly we knew each others work ethics which is how our team was formed together. Communication in our team was very good as everyone was outspoken which made it easier to get ideas contributed, however everyone being outspoken also made it hard for opinions to get across as everyone wanted to be heard but then we solved this problem by coming up with the rule that only one person can speak at a time, this made communication easier. I would say that our verbal communication was better than other methods of communication such as emails as some members of the group failed to reply back to some emails which made it hard to get tasks done within the group, communication would have also been better if all the group member were present at the meetings. In terms of us communicating with the public we made posters, leaflets and a Facebook page but I think we should have stretched our thoughts and got a sponsorship as I think this would have made our business more known.

I think we was a cohesive team as we all worked together to complete our goal which was to sell good quality milkshakes and cupcakes for people. we all worked together to produce a quality product, however I think if all the members of the team were present at all times, this would have prevented the feeling of not being organised as if some team member's did not show up it meant that we could not complete task that need to be done as a group because their point would not have been implemented. In my opinion I think I was one of the members who put more effort into the company as I was always at the meeting, and I always contributed new ideas which I though would be best for our business.

Overall I think our event went reasonably well, we provided the service we said we was going to offer which was high quality milkshakes and cupcake, I think we could have sold more cupcakes and milkshakes if we paid more attention to detail when it came to budgeting, as we was not able to make as much of a profit as we wanted but we were still able to provide a good service. I think I showed initiative and worked well within a team, at time I think I could have showed  more enthusiasm into the group

I think to produce a better event, a recommended improvement I would make are to make sure that everyone in the group attends all meeting as I believe that this can have a negative effect on the team, as it effects decision making and it also means that others are putting more effort into the group. Another recommendation I would make is to advertise our service more so that the public are aware of it and have a better budget.

My team member Mary gave me feedback on how i was a team member and this us what she said; The team member I will be giving feedback to is Na'Rae Watson. Na'Rae was a shaper I felt like her personality matched the job role. Her ideas were very unique and informative, without her the team would be like others were it lacks communications.

In conclusion I have evaluated my teams overall effectiveness in meeting its objectives